CUSTOMER PORTAL

• Water Customers can now use our new modern & easy-to-use bill payment service.
• Set-up & manage automatic payments
• View your billing statement
• Pay using debit, credit, ACH or digital wallet.

HELPFUL VIDEOS

• Click here to learn more about the Madison County Water Department (MCWD) and the transition of services from Huntsville Utilities to MCWD.

CUSTOMER SERVICE (256) 746-2888

• Follow phone prompts to speak to a representative or to leave a message.
• For non-emergencies during after-hours (such as billing inquiries and to report small leaks), please leave a message.

TO REPORT A WATER OUTAGE

• Call customer service at (256) 746-2888, or
• Comment on the Madison County Water Department Facebook page

When reported, outages are posted in the phone system and on Facebook 

MADISON COUNTY WATER COVERAGE MAP

• Click the map icon to the left to determine if you are a customer in our water system
• If your address falls within the shaded service area, you are a Madison County Water customer

METER READING & BILLING

• The MCWD has begun reading meters, preparing billing statements, and performing all aspects of customer service with our in-house systems and personnel.   More information can be found here.
• All bills received from Huntsville Utilities should be paid to Huntsville Utilities.