Mailing Address: 100 North Side Square, Huntsville, AL 35801 Physical Address: 819 Cook Avenue, Suite 137, Huntsville, AL 35801
		(256) 532-3792
		tram@madisoncountyal.gov
		Office Hours: Monday - Friday 8:00 AM - 4:30 PM
		Transportation Hours Monday - Thursday 6:30 AM - 3:30 PM Friday 6:30 AM - 2:30 PM Morning Pickup Hours 7:00 AM - 8:00 AM	Final pickups leaving Huntsville begin Monday - Thursday at 1:00 PM Friday at 12:00 PM

To view this information in another language use the translator "Select Language" in the upper right corner of this webpage.

Para ver esta información en otro idioma usa el traductor "Seleccionar idioma" en la esquina superior derecha de esta página web.

To request the information in additional formats, please contact us at (256) 532-3792.
 

TRAM INFORMATION 

TRAM is a federally funded FTA Section 5311 public transportation program that is open to the general public who reside in rural Madison County, AL.  The Madison County Commission provides matching funds to assist with operating expenses. TRAM operates on a first come, first served basis. Riders are urged to schedule rides 24 hours in advance. Reservations are accepted daily between 8:00 a.m. and 3:00 p.m. Monday through Friday. No reservations will be scheduled after 3:00 p.m. for the following day.  Reservations MUST be made or changed by contacting the TRAM office. 

TRAM COST AND TICKETING

• Effective October 1, 2018, round-trip tickets are $10.00 each; one-way tickets are $8.00 each
• Passengers must have a ticket to utilize TRAM
• Tickets are sold at the TRAM office during normal Office Hours or can be ordered by mail
• Payment for mail orders must be in the form of a check or money order
• Cash transactions are accepted at the TRAM office
• When calling TRAM to schedule your ride, please advise the scheduler if a stop at the TRAM office will be required to purchase ticket(s)
• There is no limit to the number of tickets which may be purchased at one time
• Tickets are NON-REFUNDABLE 
• Tickets do not expire
• TRAM drivers do not handle money for ticket orders
• Click here for the TRAM ticket order form

TRAM SERVICE INFORMATION

• TRAM does not operate on Madison County holidays
• Inclement weather may temporarily delay service. Please allow extra time before contacting the TRAM office.
• In the event of severe weather such as tornadoes, snow, and ice, TRAM service may be canceled. Please check your local news for business closings.
• If the Madison County Courthouse is closed, TRAM operations are closed.

TRAM SPECIAL SERVICES

• For persons who are hearing impaired and/or have speech disabilities requiring text telephones please call 711
• Special operators will translate TTY messages to speech for non-TTY users

REASONABLE MODIFICATIONS

In accordance with the Americans with Disabilities ACT (ADA) and directives from the Federal Transit Administration , Madison County TRAM will make reasonable modifications in policies, programs, and procedures applicable to its transportation services when necessary to avoid discrimination and ensure accessibility for people with disabilities.

TO SCHEDULE A TRAM RIDE

Please have the following information ready when calling to schedule your ride. If you need information on TRAM services in another language or alternative format, please inform the scheduler.

1. Name
2. Telephone number
3. Pickup address
4. Destination address
5. Time of appointment
6. Number of riders
7. If you will need access to a wheelchair lift to access the TRAM vehicle
8. If you need assistance to board the TRAM vehicle, carry a portable oxygen tank, or require the assistance of a service animal
9. If you have a health condition, or conditions, that may cause harm to yourself or others, such as seizures 

TRAM VEHICLES

TRAM vehicles are equipped with lifts which may be utilized for boarding and disembarking. Please make sure to inform the scheduler if you have an over-sized wheelchair. The lift must be able to safely accommodate the size and weight of the mobility device and its user. Wheelchairs must have accessible tie down points.

Use of the lift is available to all passengers upon request. Please advise the scheduler if you wish to utilize the lift.

If you need help getting to and from the TRAM vehicle, please bring an assistant to help you. TRAM drivers are not allowed to escort passengers to and/or from buildings, and/or enter a private residence, house, apartment, or other residence. Passengers are only allowed the number of bags which they can carry and store under their seat. TRAM drivers may only assist passengers on and off the TRAM vehicle, but are unable to handle personal belongings. 

TRAM RIDE CANCELATIONS 

In the event you need to cancel your TRAM tide, please contact the TRAM office at least one (1) hour prior to your scheduled pick-up. In the event you do not call in advance, the TRAM driver will wait five (5) minutes for you at your pickup location. If you do not cancel, the ride will be considered at "no-show". Two (2) "no-shows" within a 60-day period will result in a five (5) day suspension from TRAM services. Continued disregard for the "no-show" policy will result in an additional 5-day suspension for each non-canceled trip.

PASSENGER RULES OF CONDUCT 

1. All passengers must buckle their seatbelt, remain seated, and maintain properly secured seatbelts. Children must be secured in an FTA-approved child safety seat. Parents/guardians must provide the necessary child safety seat and are responsible for securing both the seat and the child passenger.
2. Please limit talked with the TRAM driver.
3. No offensive and/or strong body odor.
4. No visible lesions, ports, and/or open wounds that are open and dry, weeping and/or bleeding which may pose a health hazard to other passengers and/or the TRAM driver. Any active bleeding must be stopped prior to TRAM service.
5. Personal items, packages, and/or parcels must fit under the seat.
6. No loud or offensive language, gesturing, or touching other passengers and the TRAM driver.
7. No eating, drinking, or smoking on the TRAM vehicle.
8. TRAM passengers may not be under the influence of alcohol and/or drugs.
9. No misconduct of abusive contact toward the TRAM driver or other passengers.
10. All scheduling and schedule changes must be made through the TRAM office.

SERVICE DISRUPTION POLICY

TRAM services may be interrupted for the following:

• Inclement weather - TRAM may be canceled due to severe or inclement weather which poses potentially hazardous driving conditions. Please check your local news for business closings, or visit the Madison County website for more information. If the Madison County Courthouse is closed, TRAM service will be suspended. In the event of severe weather, every effort will be made to ensure the safety of TRAM passengers and drivers. 
• The guidelines for severe weather are as follows:
  • Tornado Watches or Warnings - Weather radio and local media will be monitored when conditions warrant a tornado watch and/or warning. If a tornado warning is issued, TRAM drivers will be notified and instructed to proceed to, or remain in, a safe place along the route, and remain in place until the warning has lifted.
  • Floods or heavy rain - If rain impairs visibility, the TRAM driver is instructed to exit the roadway in a safe area such as a parking lot until the rain has passed and/or visibility improves. Speed should be reduced. TRAM vans are not to cross a flooded road. The TRAM driver should notify the Transit Manager and Safety Officer if a road is impassable, and they will work together to determine an alternate route.
  • Snow or ice- If a winter weather event severe enough to close roads during the overnight hours, the TRAM driver should contact the Transit Manager and Safety Officer for further instructions. TRAM will not operate if the Madison County Courthouse and/or Madison County Schools are closed. If opening is delayed, passengers will be contacted to determine if they are still in need of TRAM service. The Transit Manager and Safety Officer will revise routes as needed. Full-time staff will report to the TRAM office when it opens, even if there are no TRAM passengers scheduled that day.
  • High winds - If sustained winds of twenty five (25) miles per hour are predicted, TRAM services may be delayed and/or canceled based on a review of weather reports by the Transit Manager and Safety Officer.
  • Other - When situations arise that related to TRAM safety, evaluation or information will be made to determine what is in the best interest and safety of TRAM passengers and drivers. If it is determined that service will be interrupted, passengers will be notified prior to their regularly scheduled pick-up time. All offers will be made to resolve the problem(s) to allow TRAM services to resume as quickly and safely as possible.

   

TITLE VI NOTICE OF PROTECTIONS AGAINST DISCRIMINATION

Madison County Commission - TRAM operates its program without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes he or she has been aggrieved by any unlawful discriminatory practice until Title VI may file a complaint with the Madison County Commission. 

• Click here for an English, printable version of the Madison County Commission Complaint Form
• Click here for a Spanish, printable version of the Madison County Commission Complaint Form

For more information on the civil rights programs and procedures to file a complaint, please contact the TRAM Transit Manager and Safety Officer.

Complaints made also be filed directly with the Federal Transit Administration (FTA):

• Click here for the Federal Complaint Form

• Click here for an English printable PDF of Title VI Notice or Protections Against Discrimination
• Click here for a Spanish printable PDF of Title VI Notice of Protections Against Discrimination

If information is needed in another language, please contact the TRAM office at (256) 532-3792, or use the translator "Select Language" in the upper right-hand corner of this webpage.

Por favor, contáctenos si necesita cualquier información adicional.

TITLE VI COMPLAINT PROCEDURES

Any person who believes he or she has been discriminated against on the basis or race, color, or national origin by the Madison County Commission may file a Title VI complaint by completing and submitting the agency Title VI Complaint Form. The Madison County Commission investigates complaints received no more than one hundred eighty days (180) after the alleged incident. The Madison County Commission will review and process complaints that are complete.