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Transportation for Rural Areas of Madison County (TRAM)

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Contact Us
256-532-3792
Mailing Address: 100 Northside Square, Huntsville AL 35801
Physical Address: 819 Cook Avenue, Suite 137, Huntsville AL 35801
tram@madisoncountyal.gov

 Public Hearing Notice- May 15, 2017

To view this information in another language use the translator "Select Language" in the upper right corner of this webpage.

Para ver esta información en otro idioma usa el traductor "Seleccionar idioma" en la esquina superior derecha de esta página web.

 

To request the information in additional formats, please contact us at 256.532.3792 or tram@madisoncountyal.gov

 

TRAM is a federally funded FTA Section 5311 public transportation program that is open to the general public who reside in rural Madison County, AL.  The Madison County Commission provides matching funds to assist with operating expenses. TRAM operates on a first come, first served basis, therefore passengers are urged to schedule rides as far in advance as possible.  Reservations are accepted daily between 8:00 a.m. and 3:00 p.m. Monday through Friday. No reservations will be scheduled after 3:00 p.m. for the following day. 

The cost to ride TRAM is $9.00 roundtrip and $7.00 one way. Passengers must have a ticket to utilize TRAM. Tickets are sold at the TRAM office or can be ordered by mail.  Payment for mail orders must be in the form of check or money order.  In addition, cash transactions are accepted at the TRAM office.  Please advise the scheduler if a stop at the TRAM office will be necessary for the purchase of ticket(s).  There is no limit to the number of tickets which may be purchased at one time. Tickets are NON-REFUNDABLE and do not expire.  Drivers do not handle money for ticket orders.

Click here for ticket order form.

TRAM Hours of Operation:

Office Hours: 

819 Cook Avenue, Huntsville, AL 35801

8:00 a.m. to 4:30 p.m. Monday through Friday

 

Transportation Hours: 

Monday through Thursday 6:30 a.m. to 3:30 p.m.

Friday 6:30 a.m. to 2:30 p.m.

 

Morning pickup times:  7:00-8:00 a.m.

Final pickups leaving Huntsville begin:  Monday-Thursday 1:00 p.m.

                                                                   Friday 12:00 p.m.

 

TRAM does not run on county holidays. Inclement weather may cause the service to run behind schedule, so please allow extra time before calling the office. In cases of extreme weather (i.e. tornadoes, snow, and ice) service may be cancelled. Please check local news for business closings. If the Madison County Courthouse is closed, TRAM operations is CLOSED.

 

TO SCHEDULE A RIDE PLEASE CALL THE TRAM OFFICE AT 256.532.3792

 

Persons who are hearing impaired, and/or have speech disabilities and use text telephones may call 711. Special operators will translate TTY messages into speech for non-TTY users and vice versa. There is no charge for local calls.

 

Have the following information ready when you call for a ride:

1. Name, Phone Number, Pick-up Address

2. Destination Address, Time of Appointment

3. Number of Riders

4. If you need a wheelchair lift

5. If you need assistance to board the van, carry an oxygen tank, or require the assistance of a service animal

6. If you have a health problem that could cause yourself or others harm, such as seizures

7. If you need information on TRAM in another language or alternative format, please inform the scheduler.

A request for reasonable accommodation may be made to the TRAM Operations & Training Coordinator by calling 256.532.3792. Requests will be evaluated on a case by case basis.

TRAM vans are equipped with lifts which may be utilized for boarding and disembarking.  The lifts accommodate standard sized wheelchairs. Please make sure to inform the scheduler if you have an oversized wheelchair. We will do our best to assist passengers with oversized wheelchairs; however, all wheelchairs and passengers must be properly secured on the lift and on the van. Wheelchairs must have accessible tie down points. The maximum weight allowed for passenger and wheelchair is 800 lbs.

Use of the lift is available to all passengers upon request. Please advise the scheduler if you wish to utilize the lift.

If you need help to and from the van please bring an assistant. Drivers are not allowed to escort to and from buildings or enter any house, apartment, or building. Passengers are allowed only the number of bags which they can carry and store under the seat. Drivers assist passengers on and off the van. Drivers do not handle bags.

Ride Cancellations:  If you need to cancel a trip, please do so at least 1 hour prior to your scheduled pick-up time. The TRAM driver will wait 5 minutes for you at your pickup location. If you do not cancel, the ride will be considered a "No Show". Two (2) "No Shows" or non-cancellations within a 60 day period will result in a 30 day suspension from TRAM. Continued disregard for the "No Show" policy will result in an additional 30 day suspension for each non-cancelled trip.

Rules of conduct for TRAM passengers:

1.   ALL PASSENGERS MUST BUCKLE THEIR SEATBELT, STAY SEATED AND KEEP SEATBELTS PROPERLY SECURED. CHILDREN MUST BE SECURED IN AN FTA APPROVED CHILD SAFETY SEAT. Parents/guardians must provide the necessary child safety seat and are responsible for securing the seat and the child passenger.

  

2.    LIMIT TALKING TO THE DRIVER

 

3.    NO STRONG OR OFFENSIVE BODY ODORS.

 

4.  NO VISIBLE LESIONS, PORTS OR WOUNDS THAT ARE OPEN AND DRY, WEEPING OR BLEEDING WHICH MIGHT BE HAZARDOUS TO OTHER PASSENGERS AND/OR THE DRIVER. BLEEDING MUST BE STOPPED PRIOR TO SERVICE.

 

5.  PARCELS AND PACKAGES MUST FIT UNDER THE SEAT.

 

6.    NO LOUD OR OFFENSIVE LANGUAGE, OFFENSIVE GESTURING OR TOUCHING.

  

7.    NO ELECTRONIC GAMING/MUSIC EQUIPMENT, etc.

  

8.    NO EATING, DRINKING OR SMOKING.

 

9.  MAY NOT BE UNDER THE INFLUENCE OF ALCOHOL AND/OR DRUGS.

 

10.  NO MISCONDUCT OR ABUSIVE CONDUCT TOWARD THE DRIVER OR OTHER PASSENGERS.

 

11. ALL SCHEDULING AND SCHEDULE CHANGES MUST BE MADE THROUGH THE TRAM OFFICE.

Service Disruption Policy

TRAM services may be interrupted for the following purposes:

Inclement Weather

TRAM service may be cancelled due to severe weather that could result in hazardous driving conditions. Check your local news for business closings or go to the Madison County Commission website at www.madisoncountyal.gov If the Madison County Courthouse is closed, TRAM will not run. In the event of severe weather, every effort will be made to ensure the safety of TRAM passengers and drivers. The guidelines for severe weather are as follows:

1. Tornado Watches or Warnings

Weather radio and news channels will be monitored when conditions warrant a tornado watch. If a tornado warning is issued, drivers will be notified and instructed to proceed to or remain in a safe place along the route and remain there until the warning has lifted.

2. Floods or Heavy Rain

If rain is so heavy that visibility is impaired, the driver should pull off the road in a safe area, such as a parking lot, until the rain has passed and visibility has improved. Speed should be reduced. TRAM vans are not to cross a flooded road. The driver should notify the Operations Coordinator if a road is impassable, and they will work together to determine an alternate route.

3. Snow or Ice

If a winter weather event severe enough to close roads occurs overnight, the driver should contact the Operations Coordinator for instructions. TRAM will not operate if Madison County Schools and/or the Madison County Courthouse are closed. If opening is delayed, passengers will be contacted to determine if they are still in need of transportation service. The Operations Coordinator will revise routes as needed. Full-time staff will report to the courthouse when it opens, even if there are no passengers that day.

4. High Winds

If sustained winds of 25 miles per hour are predicted services may be delayed or cancelled based on a review of weather reports by the Director.

Other:

When situations arise that relate to TRAM safety, evaluation of information will be made to determine what is in the best interest of TRAM passengers. If it is determined that service will be interrupted, passengers will be notified prior to their regularly scheduled pick-up time. All efforts will be made to resolve the problem so that TRAM may resume services as quickly as possible.

Title VI Notice of Protections Against Discrimination

Madison County Commission - TRAM operates its programs without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the Madison County Commission.

Click here for English printable version of Madison County Commission Complaint Form

Click here for Spanish printable version of Madison County Commission Complaint Form

For more information on the civil rights program and the procedures to file a complaint, contact us at:

Madison County Commission
TRAM
100 Northside Square (mail address)
819 Cook Avenue (physical location)
Huntsville, AL 35801
256.532.3792
tram@madisoncountyal.gov

 

A complaint may be filed directly with the Federal Transit Administration
Click here for Federal Complaint Form
Mail to:
Office of Civil Rights
Attention: Title VI Program Coordinator
East Building
5th Floor-TCR
1200 New Jersey Ave., SE
Washington DC 20590

If information is needed in another language, contact 256.532.3792 or use the translator "Select Language" in the upper right corner of this webpage.

Si necesita informacion en otro idioma o en otros formatos, contacto 256.532.3792.

Click here for English pdf printable version of Title VI Notice of Protections Against Discrimination

Click here for Spanish pdf printable version of Title VI Notice of Protections Against Discrimination

 

Title VI Complaint Procedures

Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by the Madison County Commission may file a Title VI complaint by completing and submitting the agency's Title VI Complaint Form. The Madison County Commission investigates complaints received no more than 180 days after the alleged incident. The Madison County Commission will process complaints that are complete.

Click here for English printable version of Madison County Commission Complaint Form

Click here for Spanish printable version of Madison County Commission Complaint Form

Once the complaint is received, the Madison County Commission will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.

The Madison County Commission has 15 business days to investigate the complaint. If more information is needed to resolve the case, the Madison County Commission may contact the complainant. The complainant has 15 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 15 business days, the Madison County Commission can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.

In a situation where the complainant is unable or incapable of providing a written complaint, a verbal complaint of discrimination may be made to the Madison County Commission. Under these circumstances, the complainant will be interviewed and the Madison County Commission will assist the complainant in converting the verbal allegations to a formal, written complaint.

After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur. If the complainant wishes to appeal the decision, she/he has 15 days after the date of the letter or the LOF to do so.

If the complainant is not satisfied with actions taken locally or if they demand further action, these unresolved complaints will be referred to Mr. Joe Nix, Alabama Department of Transportation, Modal Programs Bureau, 1100 John Overton Drive, Montgomery, Alabama 36110

A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.

Click here for Federal Complaint Form

 

If information is needed in another language, contact 256.532.3792 or use the translator "Select Language" in the upper right corner of this webpage.

Para ver esta información en otro idioma usa el traductor "Seleccionar idioma" en la esquina superior derecha de esta página web.

If you need information in another format please contact 256.532.3792.

 

 

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